Warranty and Return
We take great pride in the quality of our products and have implemented rigorous quality control measures. To ensure a worry-free shopping experience, we offer a comprehensive 30-day return guarantee on every order. Shop with confidence and enjoy your experience!
Eligible Items for Return
You may request a return, refund, or exchange for items meeting the following criteria within 30 days of receipt:
1. Items found to be defective, damaged, broken, or soiled upon delivery.
2. Items where the flavor or color does not match the order.
3. Items where functional specifications or flavors do not match the confirmed samples (claims must be made within 30 days of receipt).
Non-Returnable Items
We do not accept returns in the following cases:
1. Items exceeding the 30-day return period.
2. Items damaged due to improper use or human error.
Note: All return requests must be confirmed through our "Support Center" before proceeding.
Return Process and Timeline
Please follow the return process below to avoid unnecessary delays:
1. If your item is eligible for return (see above), please contact our customer service team and provide the following information:
Order number
Product name
Reason for return
2. Our customer service team will respond to your request within 24 hours and provide a Return Merchandise Authorization (RMA) form and the return address.
3. Please return the item according to the instructions on the RMA form and provide us with proof of return (including the tracking number and a valid return receipt).
4. Once we receive the returned item, we will notify you via email and arrange for an exchange or refund within 3 days.
Please allow 3–6 business days for our after-sales team to process your request. Once processed, the refund timeline is as follows:
Credit card refunds: 7–14 business days for transaction processing.
Wallet refunds (store credit): 24 hours for the account balance to update.
Return Shipping and Address
We are committed to providing excellent service to all our loyal customers. Customers worldwide may ship returns to our warehouse. Before returning the product, please be sure to contact our customer service team to obtain a Return Merchandise Authorization (RMA) form and the appropriate return address.
If you have any further questions, please give us a call.
CKS HEADQUARTERS : +86 18685178882
CKS MALAYSIA: +60 185870905
EMAIL：service@cksvape.com
