Shipping & Handling
We ship to all countries where e-cigarettes are legal and compliant. We utilize major, reliable international logistics providers and strictly adhere to formal customs declaration procedures to ensure your package reaches its destination quickly, safely, and legally.
Order Placed Successfully
You will receive a confirmation email once your order is successfully placed. If you have any special requests regarding your order, please inform us as soon as possible before the order enters the processing stage.
Order Processing
Note: If an order contains multiple items, the processing time will be determined by the item with the longest processing cycle.
Before shipment, we conduct rigorous quality checks and ensure proper packaging. We are pleased to inform you that most orders are currently shipped within 24 hours. Please note that, depending on stock availability, a small number of orders may still require 3–5 business days for processing. Large-volume orders have a production lead time of 20–25 days.
Please note that processing time is not included in the shipping time. The total time required to receive your order is: Processing Time + Shipping Time. If you have any questions about your order, you can submit a ticket to our support center; our professional customer service team will contact you within 24 hours.
Shipping
We partner with several major international logistics companies to offer a variety of shipping methods.
Note: Shipping times may be affected during public holidays due to reduced operations by manufacturers and logistics companies. While this is beyond our control, we will do our utmost to mitigate any delays.
Delivered
Note: After a tracking number is generated, it may take a few days for valid information to appear on the logistics tracking website. If information is not immediately available, please try again later. Rest assured that the estimated shipping timeframe remains valid regardless of tracking website updates.
Taxes and Duties
Please note that packages are shipped from various warehouses. Our products are shipped exclusive of customs duties; therefore, depending on your country's customs regulations and the chosen shipping method, import duties may apply. You may consult your local customs authority for details. Contact Us
If you encounter any issues during transit or after receiving your goods, please feel free to contact us, and our customer service team will provide a satisfactory solution.
If you have any further questions, please give us a call.
CKS HEADQUARTERS : +86 18685178882
CKS MALAYSIA: +60 185870905
EMAIL：service@cksvape.com
